mobile phone repair service
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FAQ

How long will my mobile unit be away?
We will aim to have your mobile back with you in about 3 to 5 working days.
If it will be longer than this we will let you know by phone or email.

How do I send my mobile for repair?
Fill the repair form on the website.
Be sure the mobile unit is securely packaged to avoid damage.
Use an insured carrier, for UK we highly recommend the Royal Mail Special Delivery service, for Europe or America shipping via FedEx or DHL.

Can I drop and collect my device from you, do you have a shop?

Yes. Although 80% of our repairs are via mail order we do welcome clients in to visit our workshop for a repair.
We are not a shop though, and so if you would like to visit us for a repair please call us and we will be happy to arrange an appointment.


Where do I send my mobile?
All the shipping address details are sent to you via email when you complete your repair order.
Mobile Service
12 Cedar Grove
South Ealing
London, W54AP, UK

Will i keep my Unit Save data?
The warranty information booklet reads: "Before sending the products to the Mobile Service Centre, you should remove or delete any private or confidential files or data.
You accept and agree that Mobile Repair Service will not be responsible for any loss, deletion or corruption of your files or data that have not been deleted or removed.
Mobile Service strongly recommends that you make a back-up copy of any data that you do not remove or delete.
In short, we will always try to retain any save data you may have, but we cannot guarantee that it will not be lost.

How do I pay?
If a repair is chargeable you will be advised of the cost and how to pay.
Methods of payment include cheque, postal order, secure online credit card or a standard credit card via our customer service team.

What is a "inspection or evaluation service" and how does it work?
If you're not sure what what's wrong with your device and would like for us to give you a quote for repair, order this service.
Our repair quote includes the price of evaluation. For example, if the amount needed to repair your device is ?60, and you paid ?20 for the inspection service, we'll quote you an additional ?40 for repair.

Are your parts original products?
Yes, unless otherwise indicated.

Do I need to include anything with my mobile for repairs?
Please do not include any chargers, accessories, or boxes that you would like to be returned to you. If you do happen to include these things, we'll do our best to get them back to you, but reserve the right to dispose of these items.
If you're sending a device that requires a code to unlock it, please provide this number with your device so that we may do extensive testing.
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